We ARE still operating fully online. Orders are dispatched daily. The shop is not manned during normal opening hours. We are packing and dispatching orders early morning and again early evening. Where possible, we are taking advantage of Suppliers dropship facilities in the hope of speeding up your delivery time.
Small goods are usually sent via Royal Mail or MyHermes Signed for.
Large Goods ie. Sup Paddle, Inflatable SUP, Wakeboards, Skateboards, are sent via 24Hour services. Couriers will vary between Parcelforce, DPD, TNT, MyHermes or DHL.
Xtra Large goods ie. Rigid Paddleboards, Wakeboard Towers, are sent via various different couriers, dependant upon price and insurance coverage. We aim for next day delivery, though this cannot always be guaranteed. Rigid paddleboards normally take 3-5 days to deliver.
IMPORTANT – All our orders are shipped using a ‘signed-for’ method. All orders recieved, must be signed for upon delivery. We cannot take responsibility for damage or loss if the delivery is not signed for.
Hardshell Paddleboards – ALL Hardshell Paddleboards require a signature upon delivery. We cannot deliver if there is nobody at the address to sign for the arrival of the board. We advise at the very least, inspect the packaging for damage infront of the driver ( if possible also inspect the board ). Any damage please make sure it is recorded with the driver. If you cannot inspect, please sign for the board as ‘unchecked’. Failure to follow these instructions may void any claims for transit damage reported at a later date.
No Shipping Option? – If after adding products to the basket there is no shipping option, or a message saying “we do not deliver to your country”, Please get in touch with us for an accurate upto date quote. The reason you are seeing this as due to large fluctuations in transport to the requested countries. We would rather you pay for what you use instead of a ‘best guess’ charge.
That said, Kayaks, Canoes and Solid Paddle Boards are only shipped to the UK.