Privacy Policy
Your payment information
This means your chosen payment method, for example your card details (don’t worry we don’t keep the security code)
| What we do |
Why we do it |
Why we need to do it (the legal stuff!) |
|---|---|---|
|
Take payment, and give refunds |
After all - we’re not giving all our stuff away! |
It’s important to us and an important part of our contract commitment to you |
|
Keep a record of any financial transactions with you |
We need to know what you have paid for (and we have to tell the tax man about our income too!) |
Legally, we have to do this |
Your contact history with us
What you’ve said to us — for example, by email, on instant chat, on Social Media, or in private message.
| What we do |
Why we do it |
Why we need to do it (the legal stuff!) |
|---|---|---|
|
Provide customer service and support |
To provide the best service from us! |
It’s an important part of our service and also part of our contract commitment to you |
|
Improve the services and support we provide to you |
So that you get the best possible customer service |
It is important for us to train our staff |
Purchase history and saved items:
| What we do |
Why we do it |
Why we need to do it (the legal stuff!) |
|---|---|---|
|
Help you keep track of items you like, update you when we have new availability and let you share them, your way |
To help you get to the products that you like faster and so you can get the best out of our products and your account |
It’s up to you if you want to use these services but we would love you to share all our good stuff |
|
Handle returns in accordance with our Terms And Conditions and provide customer service and support |
Because you expect the best service from us and, after all, we can’t provide a refund if we don’t know what you’ve bought! |
It’s an important part of our contract commitment to you |
|
Analyse what you have bought, searched for, or returned, which helps us find out what you like. |
To ensure we are giving you what you want, providing you with the best service we can, and so we can stay ahead of the competition. |
It is important for us to know your preferences. |
|
|
|
|
-
What we do Why we do it
Why we need to do it (the legal stuff!)
Identify you when you visit our website or contact us
Checking your identity helps us to keep your information safe from fraudsters
Legally, we have to do this and it is also important for us
Deliver your purchases to you
It’s a bit hard to send your order if we don’t use your name and contact details!
It’s an important part of our contract commitment to you
Send you account and service updates, and updates to our Terms and Conditions and order confirmations
To keep you informed of any changes to Wake2o services
Legally, we have to do this, it’s an important part of our contract commitment to you, and it’s also important for us to keep you updated
Send you order updates by text, e-mail or through our app
So you know when your order is due to arrive
It’s an important part of our contract commitment to you
Manage your participation in any promotions, offers or discount schemes you choose to participate in
To ensure you receive any discounts or offers relevant to you at the time
We will treat this as an important contract commitment to you if you choose to participate
Direct you to the right part of our website
To get you to the products that you want faster
It’s important to us that you get the best out of your Wake2o shopping experience
Send you information about our products and services
We like to keep you up to date and help you get the best from our products and services (you can find out more in the section on Marketing messages below) It’s up to you to choose when you hear from us and what you hear about but it’s also important for us to tell you about the best product and services we have to offer! Send you surveys and to ask for other feedback.
For you to tell us what you think and how we're doing. It’s up to you to choose when you hear from us and what you hear about but it’s also important for us to tell you about the best product and services we have to offer!