Delivery Information
UK SHIPPING
We dispatch orders on same day where possible. Time of ordering will effect the time/date of dispatch. On occasion, some products may require ordering from our supplier (this can happen mid season, and also for hard Paddleboards), when this occurs, we will notify you of any potential delay in shipping.
Delivery Options Available Are:
Orders Over £50
- FREE 4-5 days – EXCLUDES Kayaks, Canoes, Rigid Paddle Boards, Surfboards and Wakeboard towers.
4 – 5 Day – Mainland UK
- Small goods are usually sent via Royal Mail or MyHermes Signed for.
£1.99
- Medium goods are usually sent via Royal Mail, MyHermes Signed for or DHL.
£1.99
- Large Goods ie. Sup Paddle, Inflatable SUP, Wakeboards, Skateboards, are sent via 24 Hour services. Couriers will vary between UPS, DHL, Parcelforce, DPD, TNT, MyHermes or DHL.
£4.95
- X-Large goods ie. Rigid Paddle boards, Wakeboard Towers, are sent via various different couriers, dependent upon price and insurance coverage. We aim for next day delivery, though this cannot always be guaranteed. Rigid paddle boards normally take 3-5 days to deliver.
£20 (Under 3m In Length)
£70 (Over 3m In Length)
48HR – Mainland UK
- Small goods are usually sent via Royal Mail or MyHermes Signed for.
£4.40
- Medium goods are usually sent via Royal Mail, MyHermes Signed for or DHL.
£5.88
- Large Goods ie. Sup Paddle, Inflatable SUP, Wakeboards, Skateboards, are sent via 24 Hour services. Couriers will vary between UPS, DHL, Parcelforce, DPD, TNT, MyHermes or DHL.
£9.99
- X-Large goods ie. Rigid Paddle boards, Wakeboard Towers, are sent via various different couriers, dependent upon price and insurance coverage. We aim for next day delivery, though this cannot always be guaranteed. Rigid paddle boards normally take 3-5 days to deliver.
£30 (Under 3m In Length)
£70 (Over 3m In Length)
Delivery For Outside of the UK
- Please be aware that you may be liable for import VAT when you receive the item in your destination, this may be different for different locations (as a guide the UK VAT rate is 20% )
- It is essential that you understand and budget for any import taxes that you may have to pay.
- Wake2o is not responsible for these charges and if they are due you should be contacted by your customs office.
- Unfortunately, if Wake2o send an item out and it is then rejected by the customer due to these import charges you will receive the full refund for the item when it is returned to Wake2o minus the total shipping and returns costs.
- Exchange rates vary constantly therefore we cannot guarantee the price of an item in any other currency except GBP’s, the Euro prices are an approximate.
- The payment for your Wake2o order taken from your account will be GPB’s, you must check with your bank as to how it will come out of your account.
THIS BIT IS IMPORTANT!!
- Upon delivery please check all items have not been damaged in transit before you sign for them.
- If any damage is visible, please ensure you sign as “Damaged” and you are with your rights to refuse and ask that they are returned to the sender.
- If you cannot thoroughly check the goods please sign for as ‘unchecked’.
- It is your duty to inspect and confirm that the goods are in perfect condition before signing.
- IMPORTANT – All our orders are shipped using a ‘signed-for’ method.
- All orders received, must be signed for upon delivery. We cannot take responsibility for damage or loss if the delivery is not signed for.
- Hardshell Paddleboards – ALL Hardshell Paddleboards require a signature upon delivery. We cannot deliver if there is nobody at the address to sign for the arrival of the board. We advise at the very least, inspect the packaging for damage in front of the driver ( if possible also inspect the board ). Any damage please make sure it is recorded with the driver. If you cannot inspect, please sign for the board as ‘unchecked’. Failure to follow these instructions may void any claims for transit damage reported at a later date.
STORE OPENING HOURS
MONDAY 10:00 – 17:00
TUESDAY 10:00 – 17:00
WEDNESDAY 10:00 – 17:00
FRIDAY 10:00 – 17:00
SATURDAY 10:00 – 17:00
SUNDAY CLOSED
NO SHIPPING OPTION?
If after adding products to the basket there is no shipping option, or a message saying “we do not deliver to your country”, Please get in touch with us for an accurate up to date quote. The reason you are seeing this as due to large fluctuations in transport to the requested countries. We would rather you pay for what you use instead of a ‘best guess’ charge.
That said, Kayaks, Canoes and Solid Paddle Boards are only shipped to the UK.