Delivery Information

 At Wake2o, we aim to have your order packaged and ready for despatch the same working day (depending upon the time the order is placed).

We ship using the following couriers:

    • Royal Mail
    • Evri
    • Parcelforce
    • DHL
    • UPS
    • Fedex
    • TNT

The exact courier used will depend upon size, weight, value and specified timeframe of the order. Your dispatch notification will include tracking numbers for the relevent courier where applicable.

UK SHIPPING
SHIPPING METHOD CUT OFF TIME ORDERS UNDER £75 ORDERS OVER £75
4-5 Days Small/Medium Items 4pm £1.99 Free
4-5 days Large items 4pm £4.95 Free
4-5 days XL (under 3m) 4pm £20 £20
4-5 days XXL (over 3m) 4pm £70 £70
48hr Small items 12pm £4.40 £4.40
48hr Medium Items 12pm £5.88 £5.88
48hr Large Items 12pm £9.99 £9.99
48hr XL Items (under 3m) 12pm £20 £20
48hr XXL Items (over 3m) 12pm £70 £70

4-5 Day Economy Uk Shipping

We dispatch orders on same day where possible. Time of ordering will effect the time/date of dispatch. On occasion, some products may require ordering from our supplier (this can happen mid season, and also for hard Paddleboards/hard kayaks), when this occurs, we will notify you of any potential delay in shipping.

UK Economy delivery is varies from £1.99 - depending upon the size, weight and value, with the exception of XL items, such as Hardshell Paddle Boards, Kayaks, Surfboards and Jobe Infinity Pools/Islands.

Please view the chart above as a guide.

The actual amount charged for shipping, and your available options, will calculate in the checkout.

48HR Express UK Shipping

We dispatch orders on same day where possible. Time of ordering will effect the time/date of dispatch. On occasion, some products may require ordering from our supplier (this can happen mid season, and also for hard Paddleboards/hard kayaks), when this occurs, we will notify you of any potential delay in shipping.

Express 48hr UK Shipping prices start from £4.40. The size, weight and value of the item will change the shipping fee. Please see the chart above for a guide.

The actual amount charged for shipping, and your available options, will calculate in the checkout.

NON-UK SHIPPING

The UK have now left the European Union, for orders leaving the UK (to EU and the rest of the world) no UK VAT will be charged and as a result the price you see will exclude VAT.

  • Please be aware that you may be liable for import VAT when you receive the item in your destination, this may be different for different locations (as a guide the UK VAT rate is 20% )
  • It is essential that you understand and budget for any import taxes that you may have to pay.
  • Wake2o is not responsible for these charges and if they are due you should be contacted by your customs office.
  • Unfortunately, if Wake2o send an item out and it is then rejected by the customer due to these import charges you will receive the full refund for the item when it is returned to Wake2o minus the total shipping and returns costs.
  • Exchange rates vary constantly therefore we cannot guarantee the price of an item in any other currency except GBP’s, the Euro prices are an approximate.
  • The payment for your Wake2o order taken from your account will be GPB’s, you must check with your bank as to how it will come out of your account.

Please don’t hesitate to ask if you have any questions regarding this.

THIS BIT IS IMPORTANT!!

  • Upon delivery please check all items have not been damaged in transit before you sign for them.
  • If any damage is visible, please ensure you sign as “Damaged” and you are with your rights to refuse and ask that they are returned to the sender.
  • If you cannot thoroughly check the goods please sign for as ‘unchecked’.
  • It is your duty to inspect and confirm that the goods are in perfect condition before signing.

If the goods are damaged and not signed for as such, Wake2o cannot accept any liability and the item will not be replaced or reimbursed. Wake2o.com reserves the right to refuse any order and will advise the potential purchaser in reasonable time. In exceptional circumstances we may have to contact you if a destination evokes additional charges. 

  • IMPORTANT – All our orders are shipped using a ‘signed-for’ method.
  • All orders received, must be signed for upon delivery. We cannot take responsibility for damage or loss if the delivery is not signed for.
  • Hardshell Paddleboards – ALL Hardshell Paddleboards require a signature upon delivery. We cannot deliver if there is nobody at the address to sign for the arrival of the board. We advise at the very least, inspect the packaging for damage in front of the driver ( if possible also inspect the board ). Any damage please make sure it is recorded with the driver. If you cannot inspect, please sign for the board as ‘unchecked’. Failure to follow these instructions may void any claims for transit damage reported at a later date.

NO SHIPPING OPTION?

If after adding products to the basket there is no shipping option, or a message saying “we do not deliver to your country”, Please get in touch with us for an accurate up to date quote. The reason you are seeing this as due to large fluctuations in transport to the requested countries. We would rather you pay for what you use instead of a ‘best guess’ charge.

That said, Kayaks, Canoes and Solid Paddle Boards are only shipped to the UK.