Frequently Asked Questions

Welcome to the FAQ page for Wake2o, your one-stop destination for all things surf and skateboard related! Whether you're a seasoned rider or just getting started, we're here to provide answers to commonly asked questions about our business operations. From financing options to order placement and returns, we've got you covered with comprehensive information to ensure your shopping experience with us is smooth and enjoyable. Read on to find answers to your queries and make the most of your journey with Wake2o.


Check out our about us page to find out a bit about Wake2o, our values and how we can help you get started into a new adventure sport.

We are open: 

Monday - Saturday : 10 - 5

Sunday : CLOSED 

Feel free to give us a call: 01743588310 or drop us an email: 

Or you can go to our contact us page and fill our the form on there.

Can we help with choosing a product?

Yes we can, go over to our contact us page and we will get back to you as soon as possible to provide you with advice you need.

Can I order over the phone?

Unfortunately we are unable to take orders over the phone. All orders should be placed online or in our Shrewsbury store. However if you need any help feel free to give us a call and one of our staff will help you.

How can I leave a review?

We appreciate all reviews from our customers. If you are wanting to leave us some feedback, please feel free to leave in via our TrustPilot, Google or on the product page.

When will your order be dispatched?

We aim to get all orders dispatched on the same day if order is placed before 16:00. If not placed before then it will be dispatched on the next working. Any orders received on a Saturday, Sunday or a bank holiday will be sent on the next working day.

When will I receive my order?

If you place your order before 16:00 and selected 48HR delivery then you should receive it within the next 48 hours from when the order was shipped. 

If you have ordered a paddle board or any large items before 12:00 then they will be dispatched on the same day, if not then they will be dispatched the next business day.

Free delivery for orders above £75 will be take between 3-5 days. If order is under £50 then there will be a small postage fee.

To find out more about shipping prices check out our Delivery Information page

Do you deliver to my country?

We deliver worldwide, but if no shipping options come up, contact us and we will provide a shipping quote.

What payment options do we use?

  • Major credit / debit cards
  • Google / Apple Pay
  • PayPal
  • Clearpay
  • ShopPay

Are payments secure?

Yes, we do not hold any details from credit/debit cards. All card payments are done through Stripe. PayPal payments are done via PayPal securely.

Import taxes and duties.

If you place your order outside of the UK then you will be reliable for paying local import/duty fees. We have no control or are able to predict what you may be required to pay. If these payments are refused then your order may either be returned to Wake2o or destroyed. If it is destroyed then a refund may not be carried out. If order is returned back to us and it in a condition that corresponds the our requirements on ourreturns policy, then a refund, not including postage fees, will be processed.

Do you need an account to place an order with us?

No, you don't require an account with us. If you pay through PayPal then they hold your details. If you are wanting to pay via credit/debit cards then you may check out as a guest. 

Are your details secure?

Yes, any personal information is secure. For more information, check out our privacy policy.

Can you add a new address?

Yes, to do so just simply go into your account page and go to address and add or remove any addresses.

How long do you have to return an item?

You have 28 days to return an item. Check out our returns policy for more information.

How do you return an item?

Customers are responsible for returning an item, unless there is an issue with the product itself, in that case we will provide you with a returns label. Check out our returns policy to find out more.

Do we do exchanges / replacements?

Yes, if you want to exchange your product for a different size/colour then we will send out the exchange once we receive the original item. Subject to availability.

If you need your replacement urgently, it will be quicker to place a new order. Once the original order has been returned then we shall refund it.

How to make a warranty claim

All product we sell are subject to a warranty, the time for every product varies. Check out our warranty page to see what your items warranty is.

We only accept warranties for a manufacturing defect.

To place a warranty claim email us at with a description of the issue, your name and order number and photos of the issue. We will get back to you as quick as possible.

Some product come with an extended warranty. That is offered through the brand, not Wake2o.

For more information on warranty claims, click here

How do we use your personal information?

We use your personal information to process your order adn this is not shared with anyone. For more information, check out our privacy policy page.

Does our website use cookies?

Yes, we use cookies to be able to identify any issues within our site which helps us fix the problem which then enhances your shopping experience.

Do you use do price matching?

Yes, we offer price matching. 

We will only price match if:

  • The product is in stock
  • The same colour and size
  • Same year of production
  • It's a UK retailer only.
  • We do not price match with marketplaces, ie Ebay or Amazon.

We do reserve the rights to not price match if the level of our service exceeds that of the competition, or the competition is selling at a loss.

Yes, we offer finance payment options. You have the option to use Clearpay, where you have 4 instalments every 2 weeks. To find out more about Clearpay click here.

You can also get financing through PayPal.